BI SUPPORT AND MAINTENANCE
We specialize in the creation of Business Intelligence Competency Centers with a specific focus on supporting and maintaining decision-making structures. The functions incorporates a BI Helpdesk, BI Business Analysis, Back End Development, and Front End Development. BI Communication and Portal development forms part of this function.
BI FRAMEWORK AND STRATEGY
We design and formulate a Business Intelligence Strategy and Framework specific to the needs of the organisation. A Needs Analysis and Architectural Analysis programme precedes this work.
CUSTOMER EXPERIENCE RESEARCH
We collect historic and current data for specific touch points, coupled with agent observations. We host workshops and interviews with the relevant agents and stakeholders. We perform thorough data analysis. The research results are presented in a slide deck form with improvement recommendations.
CUSTOMER EXPERIENCE IMPLEMENTATION
The Customer Experience Implementation is preceded by the customer experience research. It requires changes to existing processes and may have a technology change or configuration impact. It may also require the design and implementation of scripting and training for the stakeholders.